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Online Backup for Servers, PCs and Laptops Benefits Features Technical Summary Explained in English

I am an IT Manager /professional and want to know a bit more about the technical side of SME Backup?
(If you are not technical, or do not have a reasonable understanding of the internet, secure servers, ISP's, Compression and Encryption etc. please do not read on but try our "Explained In English" page)
Additional and more detailed technical details can be found here.

How does the client software work?
The client software running on your local computer, notebook and/or server manages the system. It has all the features of a normal backup up system including encryption, compression and other related tools. The client software supports multiple backup data sets and each can be configured independently from the others allowing, for example, different schedules, retention and encryption policies.

The system will, as normally configured, do a full backup on the first run. You can backup to a local device and send to us to mount on the server (seeding) if the backup volume is large. Subsequent backups are generally incremental thus only sending changed and new files keeping the band width and time requirements down.

The connection to the server is via secure (https) link and the servers have all unnecessary ports locked down. You can also access and manage your settings via the server control panel, also via secure link, allowing remote access, management and restores to be carried out from any web enabled systems.

Our server configuration is based on dual core Xeon servers managing and controlling the service with RAID 5 NAS servers storing the backup data. The NAS servers are all replicated to a second RAID 5 NAS server on a real time basis.

Our Data Centre
All our servers are located within state of the art data centres meeting ISO 17799/2 (the international quality mark for security management)
Power: Our Data Centre is supplied by 2 independent power supplies supported by backup generators. Servers are also fitted with UPS devices ensuring continuous operation during any power supply and switching problems.
Data: We have two totally independent upstream feeds to the internet backbone (Tier 1) ensuring uninterrupted and continuous service. In addition we have a direct 100mb link to an alternative data centre equally equipped. Although slower, this fail over connection ensures we are always there to receive your backup files.
Security: Our servers and communications are protected by Secure Certificates from Thawte.

Encryption
Several encryption methods are available, full details are in the help files and support section of this web site, including AES, TripleDES and TwoFish.

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